GuaranteeI want you to be happy with your purchase and offer a 5 day satisfaction guarantee. You get five days to try any of our pedals to your liking and if you are not completely satisfied after 5 days you can return the pedal (in the exact same condition as sold) for a full refund (less all shipping costs). Custom build pedals are only subject to return due to warranty issues. Abuse, misuse, neglect, modifications, not following the directions or doing anything else stupid or irresponsible to the pedal will instantly void the guarantee and warranty.
You must contact Butcher Pedals first for a RAN (return authorization number) before shipping your pedal back and the RAN must be clearly visible on the return shipping box.
Refund will be issued only after pedal is returned and inspected and item must be in resalable condition upon return.
There is no extra fees for returns or restocking, however if a returned pedal arrives here in any condition other that how it was sold it will be subject to a percentage loss of refund value and/or voiding of the guarantee and warranty and you will be responsible for return shipping charges to you.
The buyer is responsible for any and all shipping charges for return shipping to Butcher Pedals. This includes any brokerage or customs fees if it is returned via courier (UPS, FedEX, DHL etc.) services.
Any extra shipping fees or charges incurred by Butcher Pedals upon the pedals return will be 100% deducted from your refunded amount.
B-Stock items, Closeouts, Discontinued, Retired pedals and Custom orders are exempt from the Guarantee and all sales are final on those items.